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  1. How do I contact Citroën Customer Care?

    BY ONLINE FORM:           Please complete the Ask a Question online form available on the website  here . To help speed up our response, please... Date Updated: 04/03/2020

  2. Are workshops open for all customers?

    New Yes. We will take care of your vehicle, whether you are a company, a professional or a private person. Date Updated: 31/03/2020

  3. COVID-19 Are workshops open for all customers?

    New Yes. We will take care of your vehicle, whether you are a company, a professional or a private person. Date Updated: 07/04/2020

  4. How do I know when to AdBlue®?

    AdBlue® needs to be topped up approximately every 12,500 miles. For most drivers this will be carried out as part of your Scheduled Service. However, the maximum range of a tank of AdBlue® can vary... Date Updated: 03/02/2020

  5. What are the maintenance intervals for Citroën?

    No matter how you use your Citroën, whether it's for short urban trips or longer motorway journeys, regular servicing and maintenance is the best way to help keep it running like new for longer... Date Updated: 03/02/2020

  6. How do I fill the AdBlue tank in my Citroën?

    Citroën recommends that due to the position of the AdBlue® tank, your local Citroën dealer carries this out for you. Your local Citroën dealer will top up your AdBlue® tank with 10 litres of fluid... Date Updated: 03/02/2020

  7. Can I drive with an empty AdBlue tank?

    No. If the tank runs out the vehicle can’t be restarted after the engine has been switched off. To enable the engine to restart a minimum of 3.8 litres of AdBlue® must be added. Date Updated: 03/02/2020

  8. What is Citroën Multicity Connect?

    Citroën Multicity Connect is a connected services product, accessible and managed by means of the 7" touch screen tablet on the Citroën C4 Picasso, Grand C4 Picasso and New C4 Cactus. This service... Date Updated: 03/02/2020

  9. My warranty is due to expire shortly. Does Citroën offer an extended warranty?

    Yes, every new Citroën benefits from a comprehensive 3 year warranty and every Citroën Approved Used vehicle a 12 month warranty. Citroën Extended Warranty provides you with the option to extend this... Date Updated: 04/03/2020

  10. Where can I get a map update for my navigation system?

    The roads around us are constantly changing, which is why our maps are too. If your Citroën has a built in navigation system, you can update this regularly, by downloading the latest maps available... Date Updated: 03/02/2020
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Private & Motability Scheme customers

0800 093 9393

Fleet customers

0247 688 4871

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Monday–Friday

9am – 3pm.

Please note that our Customer Care team is in the process of being re-located. Every endeavour is being made to maintain the best service possible during this time. However there is the possibility of some disruption to our normal service levels during this period for which we apologise in advance. Should you have any difficulty making contact by phone at any time, please contact us by Ask a Question online which is always available.