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  1. How to link my smartphone with the Citroën ConnectedCAM™?

    The connection to the Citroën ConnectedCAM ™ must be done to use the service, so you must pair your phone to your camera when using the application for the first time. Pairing should be done only... Date Updated: 14/08/2020

  2. How do I connect to the "Wi-Fi On Board"?

    For the "Wi-Fi Connection Sharing" function, otherwise called "Wi-Fi On Board", the password is to be chosen by the user, by clicking on the pencil icon (see below) ) => you should therefore enter... Date Updated: 21/07/2020

  3. How to update my multimedia system’s mapping and/or software.

    We suggest you to go to this page . You will be asked to follow instructions to define the eligibility of your vehicle for mapping and/or software updates. This path will provide you a detailed... Date Updated: 13/08/2020

  4. How is the MirrorScreen connection made between my smartphone and the vehicle?

    Subject to the availability of a compatible smartphone, the MirrorScreen connection is made via the USB cable provided with your smartphone. Depending on the version or vehicle equipment, you can... Date Updated: 13/08/2020

  5. How do I activate my vehicle's connected navigation system?

    The TOMTOM TRAFFIC Logo appears at the bottom right of the NAVIGATION page of your touch screen, this means that the services of the connected navigation are activated and available. /!\ It is... Date Updated: 14/08/2020

  6. COVID-19 - COC (Certificate of Conformity)

    Due to the current circumstances with COVID-19, we are unable to produce or supply any Certificates of Conformity or Statements of Compliance. This decision has not been taken lightly and will be... Date Updated: 21/07/2020

  7. Could the Coronavirus infect the software of my vehicle? How do I disinfect my Infotainment system?

    The Corona Virus is not an IT issue and there is no risk to your vehicles software or infotainment system.  Date Updated: 21/07/2020

  8. What is MirrorScreen?

    The Mirror Screen function allows you to find the compatible features and applications of your smartphone on your vehicle's touch screen, while listening to the radio (or any other media source). The... Date Updated: 13/08/2020

  9. What is MAPCARE™?

    MAPCARE™ is a program for updating the map in your vehicle's navigation system. This program gives you access to 2 free * updates per year for 5 years, provided your vehicle meets the eligibility... Date Updated: 21/07/2020

  10. Are workshops open for all customers?

    Yes. We will take care of your vehicle, whether you are a company, a professional or a private person. Date Updated: 27/04/2020
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Please note that our Customer Care team is in the process of being re-located. Every endeavour is being made to maintain the best service possible during this time. However there is the possibility of some disruption to our normal service levels during this period for which we apologise in advance. Should you have any difficulty making contact by phone at any time, please contact us by Ask a Question online which is always available.